Degraded

Sandbox external account linking and balance querying is currently unavailable

We are experiencing a degradation in our sandbox environment relating to linking new Plaid external accounts, and retrieving balances for linked Plaid external accounts.

Downtime

Synctera Cases is unavailable

Our Cases functionality is currently experiencing a production outage. As such, cases cannot be viewed via the Synctera Console.

Other aspects of our platform are not impacted.

Degraded

API and transaction processing degradation

We experienced a degradation in our production and sandbox environments leading to a small number of failed transactions between 19:10 to 19:13 UTC.

Degraded

API and dashboard performance degradation

Due to an ongoing Google Cloud incident, we are experiencing periodic elevated latency on API requests, including card authorizations.

The most recent impact spanned from 19:14 to 19:18 UTC.

Degraded

Sandbox physical card creation is currently unavailable

Due to a daily vendor rate limit, requests to our POST /v0/cards endpoint are failing in sandbox for physical-format cards.

Virtual card creation is not impacted.