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Degraded

API and dashboard performance degradation

Started 16 Mar at 12:30pm PDT, resolved 16 Mar at 04:49pm PDT.

https://app.synctera.com api.synctera.com https://app-sandbox.synctera.com api-sandbox.synctera.com
Resolved

We are back to normal - no further API performance degradations have been observed since 19:18 UTC.

Posted 16 Mar at 04:49pm PDT.
Created

Due to an ongoing Google Cloud incident, we are experiencing periodic elevated latency on API requests, including card authorizations.

The most recent impact spanned from 19:14 to 19:18 UTC.

Posted 16 Mar at 12:30pm PDT.