Incidents reported on status page for Synctera, Inc. https://status.synctera.com/ https://d1lppblt9t2x15.cloudfront.net/logos/19be663cd7762d5344b75194e79ab9fc.png https://status.synctera.com/ en https://status.synctera.com/incident/608498 Tue, 24 Jun 2025 21:36:00 -0000 https://status.synctera.com/incident/608498#1ffd4b97951beef44685d1e4a39a845115c56229efef12611a4262364fe6da3d We have identified the root cause. Sandbox API performance has recovered. All Synctera sandbox services are functioning normally. https://status.synctera.com/incident/608498 Tue, 24 Jun 2025 21:36:00 -0000 https://status.synctera.com/incident/608498#1ffd4b97951beef44685d1e4a39a845115c56229efef12611a4262364fe6da3d We have identified the root cause. Sandbox API performance has recovered. All Synctera sandbox services are functioning normally. https://status.synctera.com/incident/608498 Tue, 24 Jun 2025 21:23:00 -0000 https://status.synctera.com/incident/608498#166ade3dd16af949f450d4229d99e013f3bb25cd8ea120c4bd1781db7c6f7930 We're currently investigating a performance degradation on our sandbox APIs. We'll provide an update once we have established a root cause. https://status.synctera.com/incident/608498 Tue, 24 Jun 2025 21:23:00 -0000 https://status.synctera.com/incident/608498#166ade3dd16af949f450d4229d99e013f3bb25cd8ea120c4bd1781db7c6f7930 We're currently investigating a performance degradation on our sandbox APIs. We'll provide an update once we have established a root cause. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 22:22:00 -0000 https://status.synctera.com/incident/601810#4e2c144e3dc8f41fcfd7f0749cdfdcfde350d7df46eea65599363412a96e3169 All queue processing and webhooks have caught up, and all components of the Synctera Platform are functioning normally. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 22:22:00 -0000 https://status.synctera.com/incident/601810#4e2c144e3dc8f41fcfd7f0749cdfdcfde350d7df46eea65599363412a96e3169 All queue processing and webhooks have caught up, and all components of the Synctera Platform are functioning normally. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 22:22:00 -0000 https://status.synctera.com/incident/601810#4e2c144e3dc8f41fcfd7f0749cdfdcfde350d7df46eea65599363412a96e3169 All queue processing and webhooks have caught up, and all components of the Synctera Platform are functioning normally. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 22:22:00 -0000 https://status.synctera.com/incident/601810#4e2c144e3dc8f41fcfd7f0749cdfdcfde350d7df46eea65599363412a96e3169 All queue processing and webhooks have caught up, and all components of the Synctera Platform are functioning normally. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 22:22:00 -0000 https://status.synctera.com/incident/601810#4e2c144e3dc8f41fcfd7f0749cdfdcfde350d7df46eea65599363412a96e3169 All queue processing and webhooks have caught up, and all components of the Synctera Platform are functioning normally. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 22:22:00 -0000 https://status.synctera.com/incident/601810#4e2c144e3dc8f41fcfd7f0749cdfdcfde350d7df46eea65599363412a96e3169 All queue processing and webhooks have caught up, and all components of the Synctera Platform are functioning normally. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:32:00 -0000 https://status.synctera.com/incident/601810#cd3a3f2cdebc147411e2a0e25dd136964b876625b9652d5c393e8d07410bf9ce We have continued to observe recovery, and the Synctera Platform is now back online. Card transactions are no longer impacted. Those that were impacted may be retried by merchants. Webhooks and other queue-based processes are currently catching up, and our team is continuing to monitor the situation. We will remain in degraded status until all queues have caught up. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:32:00 -0000 https://status.synctera.com/incident/601810#cd3a3f2cdebc147411e2a0e25dd136964b876625b9652d5c393e8d07410bf9ce We have continued to observe recovery, and the Synctera Platform is now back online. Card transactions are no longer impacted. Those that were impacted may be retried by merchants. Webhooks and other queue-based processes are currently catching up, and our team is continuing to monitor the situation. We will remain in degraded status until all queues have caught up. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:32:00 -0000 https://status.synctera.com/incident/601810#cd3a3f2cdebc147411e2a0e25dd136964b876625b9652d5c393e8d07410bf9ce We have continued to observe recovery, and the Synctera Platform is now back online. Card transactions are no longer impacted. Those that were impacted may be retried by merchants. Webhooks and other queue-based processes are currently catching up, and our team is continuing to monitor the situation. We will remain in degraded status until all queues have caught up. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:32:00 -0000 https://status.synctera.com/incident/601810#cd3a3f2cdebc147411e2a0e25dd136964b876625b9652d5c393e8d07410bf9ce We have continued to observe recovery, and the Synctera Platform is now back online. Card transactions are no longer impacted. Those that were impacted may be retried by merchants. Webhooks and other queue-based processes are currently catching up, and our team is continuing to monitor the situation. We will remain in degraded status until all queues have caught up. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:32:00 -0000 https://status.synctera.com/incident/601810#cd3a3f2cdebc147411e2a0e25dd136964b876625b9652d5c393e8d07410bf9ce We have continued to observe recovery, and the Synctera Platform is now back online. Card transactions are no longer impacted. Those that were impacted may be retried by merchants. Webhooks and other queue-based processes are currently catching up, and our team is continuing to monitor the situation. We will remain in degraded status until all queues have caught up. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:32:00 -0000 https://status.synctera.com/incident/601810#cd3a3f2cdebc147411e2a0e25dd136964b876625b9652d5c393e8d07410bf9ce We have continued to observe recovery, and the Synctera Platform is now back online. Card transactions are no longer impacted. Those that were impacted may be retried by merchants. Webhooks and other queue-based processes are currently catching up, and our team is continuing to monitor the situation. We will remain in degraded status until all queues have caught up. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:14:00 -0000 https://status.synctera.com/incident/601810#3aa3aa9d664c16713c52d37f4baec603e762d7e9d8fe4386481293f5f3792fa6 We are observing tentative recovery across most systems, including card transactions. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:14:00 -0000 https://status.synctera.com/incident/601810#3aa3aa9d664c16713c52d37f4baec603e762d7e9d8fe4386481293f5f3792fa6 We are observing tentative recovery across most systems, including card transactions. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:14:00 -0000 https://status.synctera.com/incident/601810#3aa3aa9d664c16713c52d37f4baec603e762d7e9d8fe4386481293f5f3792fa6 We are observing tentative recovery across most systems, including card transactions. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:14:00 -0000 https://status.synctera.com/incident/601810#3aa3aa9d664c16713c52d37f4baec603e762d7e9d8fe4386481293f5f3792fa6 We are observing tentative recovery across most systems, including card transactions. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:14:00 -0000 https://status.synctera.com/incident/601810#3aa3aa9d664c16713c52d37f4baec603e762d7e9d8fe4386481293f5f3792fa6 We are observing tentative recovery across most systems, including card transactions. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 20:14:00 -0000 https://status.synctera.com/incident/601810#3aa3aa9d664c16713c52d37f4baec603e762d7e9d8fe4386481293f5f3792fa6 We are observing tentative recovery across most systems, including card transactions. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:42:00 -0000 https://status.synctera.com/incident/601810#4128de2b5e9d885b9e5a4fdb024dc201e72440278f63f37e9cdb9f0d0a1db245 The Google Cloud outage is ongoing. We are observing periodic partial recoveries, but card transactions are still experiencing an outage, and most API endpoints are predominantly unavailable. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:42:00 -0000 https://status.synctera.com/incident/601810#4128de2b5e9d885b9e5a4fdb024dc201e72440278f63f37e9cdb9f0d0a1db245 The Google Cloud outage is ongoing. We are observing periodic partial recoveries, but card transactions are still experiencing an outage, and most API endpoints are predominantly unavailable. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:42:00 -0000 https://status.synctera.com/incident/601810#4128de2b5e9d885b9e5a4fdb024dc201e72440278f63f37e9cdb9f0d0a1db245 The Google Cloud outage is ongoing. We are observing periodic partial recoveries, but card transactions are still experiencing an outage, and most API endpoints are predominantly unavailable. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:42:00 -0000 https://status.synctera.com/incident/601810#4128de2b5e9d885b9e5a4fdb024dc201e72440278f63f37e9cdb9f0d0a1db245 The Google Cloud outage is ongoing. We are observing periodic partial recoveries, but card transactions are still experiencing an outage, and most API endpoints are predominantly unavailable. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:42:00 -0000 https://status.synctera.com/incident/601810#4128de2b5e9d885b9e5a4fdb024dc201e72440278f63f37e9cdb9f0d0a1db245 The Google Cloud outage is ongoing. We are observing periodic partial recoveries, but card transactions are still experiencing an outage, and most API endpoints are predominantly unavailable. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:42:00 -0000 https://status.synctera.com/incident/601810#4128de2b5e9d885b9e5a4fdb024dc201e72440278f63f37e9cdb9f0d0a1db245 The Google Cloud outage is ongoing. We are observing periodic partial recoveries, but card transactions are still experiencing an outage, and most API endpoints are predominantly unavailable. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:11:00 -0000 https://status.synctera.com/incident/601810#39ac9faf4a74d427d346cbb6b918b5e5fb0705d251e917489e978c15707ef2e0 This outage is continuing, with acknowledgement on Google's end, as well as Cloudflare declaring a significant outage. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:11:00 -0000 https://status.synctera.com/incident/601810#39ac9faf4a74d427d346cbb6b918b5e5fb0705d251e917489e978c15707ef2e0 This outage is continuing, with acknowledgement on Google's end, as well as Cloudflare declaring a significant outage. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:11:00 -0000 https://status.synctera.com/incident/601810#39ac9faf4a74d427d346cbb6b918b5e5fb0705d251e917489e978c15707ef2e0 This outage is continuing, with acknowledgement on Google's end, as well as Cloudflare declaring a significant outage. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:11:00 -0000 https://status.synctera.com/incident/601810#39ac9faf4a74d427d346cbb6b918b5e5fb0705d251e917489e978c15707ef2e0 This outage is continuing, with acknowledgement on Google's end, as well as Cloudflare declaring a significant outage. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:11:00 -0000 https://status.synctera.com/incident/601810#39ac9faf4a74d427d346cbb6b918b5e5fb0705d251e917489e978c15707ef2e0 This outage is continuing, with acknowledgement on Google's end, as well as Cloudflare declaring a significant outage. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 19:11:00 -0000 https://status.synctera.com/incident/601810#39ac9faf4a74d427d346cbb6b918b5e5fb0705d251e917489e978c15707ef2e0 This outage is continuing, with acknowledgement on Google's end, as well as Cloudflare declaring a significant outage. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 18:39:00 -0000 https://status.synctera.com/incident/601810#e174bca76f27dbe06e3edc655fc5f1f222b820745ca2a8f2dd0306a015f7a7c0 The Google Cloud outage is continuing, and we are confirming a near-complete outage for the Synctera Platform due to this. Some card authorizations are continuing to process normally. We are working to more fully establish impact. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 18:39:00 -0000 https://status.synctera.com/incident/601810#e174bca76f27dbe06e3edc655fc5f1f222b820745ca2a8f2dd0306a015f7a7c0 The Google Cloud outage is continuing, and we are confirming a near-complete outage for the Synctera Platform due to this. Some card authorizations are continuing to process normally. We are working to more fully establish impact. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 18:39:00 -0000 https://status.synctera.com/incident/601810#e174bca76f27dbe06e3edc655fc5f1f222b820745ca2a8f2dd0306a015f7a7c0 The Google Cloud outage is continuing, and we are confirming a near-complete outage for the Synctera Platform due to this. Some card authorizations are continuing to process normally. We are working to more fully establish impact. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 18:39:00 -0000 https://status.synctera.com/incident/601810#e174bca76f27dbe06e3edc655fc5f1f222b820745ca2a8f2dd0306a015f7a7c0 The Google Cloud outage is continuing, and we are confirming a near-complete outage for the Synctera Platform due to this. Some card authorizations are continuing to process normally. We are working to more fully establish impact. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 18:39:00 -0000 https://status.synctera.com/incident/601810#e174bca76f27dbe06e3edc655fc5f1f222b820745ca2a8f2dd0306a015f7a7c0 The Google Cloud outage is continuing, and we are confirming a near-complete outage for the Synctera Platform due to this. Some card authorizations are continuing to process normally. We are working to more fully establish impact. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 18:39:00 -0000 https://status.synctera.com/incident/601810#e174bca76f27dbe06e3edc655fc5f1f222b820745ca2a8f2dd0306a015f7a7c0 The Google Cloud outage is continuing, and we are confirming a near-complete outage for the Synctera Platform due to this. Some card authorizations are continuing to process normally. We are working to more fully establish impact. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 17:59:00 -0000 https://status.synctera.com/incident/601810#6e009ae0acddeebca7dde9c7a745325a00b1826c6d47e2bee92d8ab29f7be3da [A Google Cloud outage](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has resulted in Synctera Platform downtime. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 17:59:00 -0000 https://status.synctera.com/incident/601810#6e009ae0acddeebca7dde9c7a745325a00b1826c6d47e2bee92d8ab29f7be3da [A Google Cloud outage](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has resulted in Synctera Platform downtime. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 17:59:00 -0000 https://status.synctera.com/incident/601810#6e009ae0acddeebca7dde9c7a745325a00b1826c6d47e2bee92d8ab29f7be3da [A Google Cloud outage](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has resulted in Synctera Platform downtime. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 17:59:00 -0000 https://status.synctera.com/incident/601810#6e009ae0acddeebca7dde9c7a745325a00b1826c6d47e2bee92d8ab29f7be3da [A Google Cloud outage](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has resulted in Synctera Platform downtime. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 17:59:00 -0000 https://status.synctera.com/incident/601810#6e009ae0acddeebca7dde9c7a745325a00b1826c6d47e2bee92d8ab29f7be3da [A Google Cloud outage](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has resulted in Synctera Platform downtime. https://status.synctera.com/incident/601810 Thu, 12 Jun 2025 17:59:00 -0000 https://status.synctera.com/incident/601810#6e009ae0acddeebca7dde9c7a745325a00b1826c6d47e2bee92d8ab29f7be3da [A Google Cloud outage](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has resulted in Synctera Platform downtime. https://status.synctera.com/incident/559513 Mon, 12 May 2025 05:30:00 +0000 https://status.synctera.com/incident/559513#ecc525c3f9a48f7cfc41ec439431ace0281c48bc2f42110f513dcd16da3f03fe Maintenance completed https://status.synctera.com/incident/559513 Mon, 12 May 2025 05:30:00 +0000 https://status.synctera.com/incident/559513#ecc525c3f9a48f7cfc41ec439431ace0281c48bc2f42110f513dcd16da3f03fe Maintenance completed https://status.synctera.com/incident/559513 Mon, 12 May 2025 04:30:00 -0000 https://status.synctera.com/incident/559513#57e118ca7b9f8c3320163e0b436808605622017f4e28f834d23e5eb57733e549 We will be conducting production database maintenance on the Synctera Platform this Sunday (2025-05-11) from 9:30-10:30pm PT. We expect there to be an outage of no more than 5 minutes during this one-hour window. During the outage window: - Customer and account capabilities will be unavailable, including the creation of customers, accounts, disclosures, as well as the initiation of KYC, KYB, and external account operations - Ledger capabilities will be unavailable, including the ability to list transactions, create transactions (internal transfers, ACH, wires, check deposits), and retrieve account balances - Incoming card transactions will be declined, and may be retried by the merchants afterwards - Synctera Console functionality dependent on these capabilities will be unavailable All other aspects of the Synctera Platform will be unimpacted. If you have any additional questions or concerns, please feel free to reach out to our Support team. https://status.synctera.com/incident/559513 Mon, 12 May 2025 04:30:00 -0000 https://status.synctera.com/incident/559513#57e118ca7b9f8c3320163e0b436808605622017f4e28f834d23e5eb57733e549 We will be conducting production database maintenance on the Synctera Platform this Sunday (2025-05-11) from 9:30-10:30pm PT. We expect there to be an outage of no more than 5 minutes during this one-hour window. During the outage window: - Customer and account capabilities will be unavailable, including the creation of customers, accounts, disclosures, as well as the initiation of KYC, KYB, and external account operations - Ledger capabilities will be unavailable, including the ability to list transactions, create transactions (internal transfers, ACH, wires, check deposits), and retrieve account balances - Incoming card transactions will be declined, and may be retried by the merchants afterwards - Synctera Console functionality dependent on these capabilities will be unavailable All other aspects of the Synctera Platform will be unimpacted. If you have any additional questions or concerns, please feel free to reach out to our Support team. https://status.synctera.com/ Sun, 04 May 2025 04:33:09 +0000 https://status.synctera.com/#f798b911548ba3e81b1357bd97127d7aef5dd01f55f5192e6102554e4629856b insights.synctera.com recovered https://status.synctera.com/ Sun, 04 May 2025 04:22:08 +0000 https://status.synctera.com/#f798b911548ba3e81b1357bd97127d7aef5dd01f55f5192e6102554e4629856b insights.synctera.com went down https://status.synctera.com/incident/550849 Thu, 24 Apr 2025 21:32:00 -0000 https://status.synctera.com/incident/550849#1e75a3a10025850cd3590101d4e0176180405a23872cae7ddc9ef59d7a3d60b4 We are experiencing a degradation to Cards API in Sandbox environment due to an issue with our vendor. Impacted areas include card creation and PIN actions. Our vendor reports that the issue is expected to be mitigated in approximately one hour. https://status.synctera.com/incident/550849 Thu, 24 Apr 2025 21:32:00 -0000 https://status.synctera.com/incident/550849#1e75a3a10025850cd3590101d4e0176180405a23872cae7ddc9ef59d7a3d60b4 We are experiencing a degradation to Cards API in Sandbox environment due to an issue with our vendor. Impacted areas include card creation and PIN actions. Our vendor reports that the issue is expected to be mitigated in approximately one hour. https://status.synctera.com/incident/543342 Thu, 10 Apr 2025 22:24:00 -0000 https://status.synctera.com/incident/543342#9942199457dbbdd4f68ccd8daed287c8bcebde1fdf197c8ef0951bc962de3ea1 We are observing recovery from Marqeta's systems and are no longer experiencing API errors. We are resolving this incident, our team is continuing to monitor the situation. https://status.synctera.com/incident/543342 Thu, 10 Apr 2025 22:11:00 -0000 https://status.synctera.com/incident/543342#af492c9331bfce0aa26d277b46af942746edace7b2041ca13d978739eeca6491 One of our card transaction processors, Marqeta, is experiencing an API degradation. This is currently impacting the termination of Digital Wallet Tokens. This incident has no impact on creation of new Digital Wallet Tokens. https://status.synctera.com/incident/537547 Mon, 31 Mar 2025 20:18:00 -0000 https://status.synctera.com/incident/537547#b1899f3ea7c00a538f2aa351d076c563a21d76cc73943cb264586521137c43ec We observed recovery as of 2025-03-31 16:07:38.197 EDT and are continuing to monitor the situation. https://status.synctera.com/incident/537547 Mon, 31 Mar 2025 20:09:00 -0000 https://status.synctera.com/incident/537547#d604d0dc37a47e038c52302681753159b02412e3cf5e00f3f88010187cf79f26 We experienced a degradation across our card API surface between 2025-03-23 15:57:32.508 EDT and 2025-03-31 16:07:38.197 EDT. The degradation impacted our cards APIs, including card issuance, activation, list cards endpoint, card transaction processing, and the ability to obtain single-use client tokens to reveal card data to end-customers. Impact has been mitigated. https://status.synctera.com/incident/534407 Tue, 25 Mar 2025 19:12:00 -0000 https://status.synctera.com/incident/534407#e096af6d3b8bd3edd5a67dd67916b7440eb5d94a29e580f4a0cd445df4fdb995 The console login outage should be fully resolved. Sorry for the inconvenience. https://status.synctera.com/incident/534407 Tue, 25 Mar 2025 19:12:00 -0000 https://status.synctera.com/incident/534407#e096af6d3b8bd3edd5a67dd67916b7440eb5d94a29e580f4a0cd445df4fdb995 The console login outage should be fully resolved. Sorry for the inconvenience. https://status.synctera.com/incident/534407 Tue, 25 Mar 2025 19:02:00 -0000 https://status.synctera.com/incident/534407#d2eddd124e2b997212a2328ac5d056d67d1fe928bfa0c00e781cd412523af223 Console sign in is now partially functional. We are continuing to see intermittent errors. https://status.synctera.com/incident/534407 Tue, 25 Mar 2025 19:02:00 -0000 https://status.synctera.com/incident/534407#d2eddd124e2b997212a2328ac5d056d67d1fe928bfa0c00e781cd412523af223 Console sign in is now partially functional. We are continuing to see intermittent errors. https://status.synctera.com/incident/534407 Tue, 25 Mar 2025 18:07:00 -0000 https://status.synctera.com/incident/534407#300c2fac25a6b8dca601d26469dd25b9b9b2e0d7517a9d20972edf449df4fb6a Our authentication provider is currently taking an outage. Our team is monitoring the situation. API operations are not impacted. https://status.synctera.com/incident/534407 Tue, 25 Mar 2025 18:07:00 -0000 https://status.synctera.com/incident/534407#300c2fac25a6b8dca601d26469dd25b9b9b2e0d7517a9d20972edf449df4fb6a Our authentication provider is currently taking an outage. Our team is monitoring the situation. API operations are not impacted. https://status.synctera.com/incident/532815 Sat, 22 Mar 2025 21:59:00 -0000 https://status.synctera.com/incident/532815#23d43f3cef3608ac50d454f6dbbe481ddb8610cc086472ecf936f571e6fc0b6d This incident should be resoled as of 14:56 PT. Impact is confirmed to have additionally included card issuance, other payments APIs including AFT/OCT and SyncteraPay, as well as customer and account creation. Card authorization processing was not impacted during this incident. https://status.synctera.com/incident/532815 Sat, 22 Mar 2025 21:44:00 -0000 https://status.synctera.com/incident/532815#2eaed74ad94e06c97bc5e2c5e18c0462fe875aa04ac5d768ce065e8c4297e2f6 Our team is investigating an increased rate of 500 errors across a variety of APIs, including internal transfers and fees. There is currently no impact to card authorizations. https://status.synctera.com/incident/527100 Sun, 16 Mar 2025 19:00:18 +0000 https://status.synctera.com/incident/527100#494934c0abe7a57b8d0872b79796d53dc703cc290fa069f8025087fda7156121 Maintenance completed https://status.synctera.com/incident/527100 Sun, 16 Mar 2025 18:00:18 -0000 https://status.synctera.com/incident/527100#befcdc33bf79939a5a3bdba510656f880c7a04068faf51acc8ffa50ff2e1c949 This is to inform you of an upcoming scheduled maintenance for our Insights analytics platform (insights.synctera.com). We will implement important upgrades that will enhance the overall performance and reliability of the platform. The scheduled maintenance will start on Sunday, 16th March at 11am PT. We expect the maintenance to be completed within an hour. During this time, access to the system will be interrupted. We have scheduled this during off-peak hours to minimize workflow disruptions. We appreciate your patience and understanding. If you have any concerns or questions please contact support@synctera.com https://status.synctera.com/incident/505144 Sun, 02 Mar 2025 22:00:24 +0000 https://status.synctera.com/incident/505144#7f526ce0b597f1262c875171c5110cfe9a430d9df8f138aae7825ef62cacebb3 Maintenance completed https://status.synctera.com/incident/505144 Sun, 02 Mar 2025 22:00:24 +0000 https://status.synctera.com/incident/505144#7f526ce0b597f1262c875171c5110cfe9a430d9df8f138aae7825ef62cacebb3 Maintenance completed https://status.synctera.com/incident/505144 Sun, 02 Mar 2025 04:00:24 -0000 https://status.synctera.com/incident/505144#9ea50ea3e7b196400c1319dc23ed5d0f3579b725dcb8bc05880b2dc0f7d78ba7 Due to our upstream provider's planned maintenance, creation of new check deposits will be unavailable during the following window: Start: Saturday, March 1st 8:00PM PT (11:00 PM ET) End: Sunday, March 2nd 2:00PM PT (5:00 PM ET) All other API and platform functionality will be unimpacted. https://status.synctera.com/incident/505144 Sun, 02 Mar 2025 04:00:24 -0000 https://status.synctera.com/incident/505144#9ea50ea3e7b196400c1319dc23ed5d0f3579b725dcb8bc05880b2dc0f7d78ba7 Due to our upstream provider's planned maintenance, creation of new check deposits will be unavailable during the following window: Start: Saturday, March 1st 8:00PM PT (11:00 PM ET) End: Sunday, March 2nd 2:00PM PT (5:00 PM ET) All other API and platform functionality will be unimpacted. https://status.synctera.com/incident/501342 Fri, 24 Jan 2025 20:02:00 -0000 https://status.synctera.com/incident/501342#c410aac9c59e9d94012ab1a83a570a759c0bd254d2f4d73c416fa7bfdaecab9e Impact has been mitigated and our sandbox cards APIs are functioning normally. https://status.synctera.com/incident/501342 Fri, 24 Jan 2025 16:23:00 -0000 https://status.synctera.com/incident/501342#4df9c04a2052fdf068b7e777ecb171362b7c0f837f721d1ddfa796d09c369825 We are experiencing a degradation in our sandbox environment impacting our cards APIs, including card issuance, activation, card transaction simulations, and the ability to obtain single-use client tokens. https://status.synctera.com/incident/499595 Tue, 21 Jan 2025 20:22:00 -0000 https://status.synctera.com/incident/499595#1d6fff31367e8078e990d60bcbf69fd17d525bf751a9b9a074e7f0db02f109e7 We are observing recovery from Marqeta's systems and are no longer experiencing API errors. We are resolving this incident, our team is continuing to monitor the situation. https://status.synctera.com/incident/499595 Tue, 21 Jan 2025 20:04:00 -0000 https://status.synctera.com/incident/499595#cce0e606b7a7a2ced17541acc2d4e00d208c0c69e67588de0ccb6e3cd07f3ec6 One of our card transaction processors, Marqeta, is experiencing an API outage. This is currently impacting the creation of new Digital Wallet Tokens This incident has no impact on card transaction processing. https://status.synctera.com/incident/496473 Wed, 15 Jan 2025 21:14:00 -0000 https://status.synctera.com/incident/496473#97a6079c1fbc5b39922267bca760cb93c5d90b35fb642cd26ce52005a8f67829 We have identified the problem and have deployed a fix. https://status.synctera.com/incident/496473 Wed, 15 Jan 2025 21:14:00 -0000 https://status.synctera.com/incident/496473#97a6079c1fbc5b39922267bca760cb93c5d90b35fb642cd26ce52005a8f67829 We have identified the problem and have deployed a fix. https://status.synctera.com/incident/496473 Wed, 15 Jan 2025 21:10:00 -0000 https://status.synctera.com/incident/496473#edabb149a5d5a631e4d1c25e4c2df8254255080f8dfa7d165e4875f0d5d7c98a Our team is investigating reports of issues signing into the Console. Existing sessions are not impacted, and there is no impact to transaction processing, API, or other platform components. https://status.synctera.com/incident/496473 Wed, 15 Jan 2025 21:10:00 -0000 https://status.synctera.com/incident/496473#edabb149a5d5a631e4d1c25e4c2df8254255080f8dfa7d165e4875f0d5d7c98a Our team is investigating reports of issues signing into the Console. Existing sessions are not impacted, and there is no impact to transaction processing, API, or other platform components. https://status.synctera.com/incident/492658 Wed, 08 Jan 2025 15:33:00 -0000 https://status.synctera.com/incident/492658#6acb177d5dc64002eedcb6f26a0f38f95063eda66c8f06e39cbda81a5f93927b GCP Pubsub is back up, the systems are recovering, and webhook events are flowing out. Thank you for your patience. https://status.synctera.com/incident/492658 Wed, 08 Jan 2025 15:33:00 -0000 https://status.synctera.com/incident/492658#6acb177d5dc64002eedcb6f26a0f38f95063eda66c8f06e39cbda81a5f93927b GCP Pubsub is back up, the systems are recovering, and webhook events are flowing out. Thank you for your patience. https://status.synctera.com/incident/492658 Wed, 08 Jan 2025 15:15:00 -0000 https://status.synctera.com/incident/492658#a73a41278c73858b206b55f08f9159889bd2fc7fa3bc4c1a8591f0dcae8d6e1a Case state modifications, card settlement processing, fees and rewards v1 API are down due to an ongoing GCP pubsub incident. Card auth processing & creation of customers and accounts are working normally. Delivery of webhook events are paused and will resume once the pubsub outage resolves. https://status.synctera.com/incident/492658 Wed, 08 Jan 2025 15:15:00 -0000 https://status.synctera.com/incident/492658#a73a41278c73858b206b55f08f9159889bd2fc7fa3bc4c1a8591f0dcae8d6e1a Case state modifications, card settlement processing, fees and rewards v1 API are down due to an ongoing GCP pubsub incident. Card auth processing & creation of customers and accounts are working normally. Delivery of webhook events are paused and will resume once the pubsub outage resolves. https://status.synctera.com/incident/475799 Wed, 11 Dec 2024 07:33:00 -0000 https://status.synctera.com/incident/475799#57234a9750adecc4350d674a74a27265682feb5ea6d6da614d593dc6b503b407 We have completed recovery and there is no ongoing impact. Our team is continuing to monitor the situation. https://status.synctera.com/incident/475799 Wed, 11 Dec 2024 06:27:00 -0000 https://status.synctera.com/incident/475799#a0e31e9e42531fd157122c7f48a3a7e092178331179305cfa371c53effe96f1b Our systems are recovering and we believe the majority of the impact has been mitigated. We are continuing to address the remaining impact. https://status.synctera.com/incident/475799 Wed, 11 Dec 2024 06:11:00 -0000 https://status.synctera.com/incident/475799#8a1523a27474a56823c808cd74440f1f4a2454a62e86455d93b5b85765e820e1 We are experiencing an ongoing outage in our cards API, inclusive of transaction processing. Our team is working through the incident and will provide regular updates. https://status.synctera.com/incident/449530 Wed, 23 Oct 2024 20:08:00 -0000 https://status.synctera.com/incident/449530#71bc22de8cb14930bec940936dfd63fb756ad3ff4f865662d20cf086e3b20a87 We observed recovery as of 2024-10-23 19:51:24 UTC and are continuing to monitor the situation. https://status.synctera.com/incident/449530 Wed, 23 Oct 2024 20:08:00 -0000 https://status.synctera.com/incident/449530#71bc22de8cb14930bec940936dfd63fb756ad3ff4f865662d20cf086e3b20a87 We observed recovery as of 2024-10-23 19:51:24 UTC and are continuing to monitor the situation. https://status.synctera.com/incident/449530 Wed, 23 Oct 2024 20:04:00 -0000 https://status.synctera.com/incident/449530#5ad5514823aec38a6f174abceed2dca9bbc1348b6f423777cb0fba603a3f897e We experienced a degradation across our API surface between 2024-10-23 19:41:53 UTC and 2024-10-23 19:51:24 UTC. This resulted in intermittent 503 errors being returned through the API on certain endpoints. https://status.synctera.com/incident/449530 Wed, 23 Oct 2024 20:04:00 -0000 https://status.synctera.com/incident/449530#5ad5514823aec38a6f174abceed2dca9bbc1348b6f423777cb0fba603a3f897e We experienced a degradation across our API surface between 2024-10-23 19:41:53 UTC and 2024-10-23 19:51:24 UTC. This resulted in intermittent 503 errors being returned through the API on certain endpoints. https://status.synctera.com/incident/437229 Tue, 01 Oct 2024 22:21:00 -0000 https://status.synctera.com/incident/437229#e3ef2aa9ed00b850efdd6d71ce4e97b4c805e4214f5c542a1c3776b07b5c51b1 Marqeta has remediated this outage within their sandbox environment. The ability to create single-use client tokens has been restored within our sandbox as well. https://status.synctera.com/incident/437229 Tue, 01 Oct 2024 22:21:00 -0000 https://status.synctera.com/incident/437229#e3ef2aa9ed00b850efdd6d71ce4e97b4c805e4214f5c542a1c3776b07b5c51b1 Marqeta has remediated this outage within their sandbox environment. The ability to create single-use client tokens has been restored within our sandbox as well. https://status.synctera.com/incident/437229 Tue, 01 Oct 2024 22:21:00 -0000 https://status.synctera.com/incident/437229#e3ef2aa9ed00b850efdd6d71ce4e97b4c805e4214f5c542a1c3776b07b5c51b1 Marqeta has remediated this outage within their sandbox environment. The ability to create single-use client tokens has been restored within our sandbox as well. https://status.synctera.com/incident/437229 Tue, 01 Oct 2024 22:21:00 -0000 https://status.synctera.com/incident/437229#e3ef2aa9ed00b850efdd6d71ce4e97b4c805e4214f5c542a1c3776b07b5c51b1 Marqeta has remediated this outage within their sandbox environment. The ability to create single-use client tokens has been restored within our sandbox as well. https://status.synctera.com/incident/437229 Tue, 01 Oct 2024 00:19:00 -0000 https://status.synctera.com/incident/437229#e00908cc36fc0b58b3bc7673075d5aa080e1ff5635ea2d028e5b90419cb665c2 We have observed recovery in production as of 5:01pm PT, 00:01 UTC, and single-use client tokens are being successfully created. The issue is still present in Marqeta's sandbox, but all production impact has been mitigated. https://status.synctera.com/incident/437229 Tue, 01 Oct 2024 00:19:00 -0000 https://status.synctera.com/incident/437229#e00908cc36fc0b58b3bc7673075d5aa080e1ff5635ea2d028e5b90419cb665c2 We have observed recovery in production as of 5:01pm PT, 00:01 UTC, and single-use client tokens are being successfully created. The issue is still present in Marqeta's sandbox, but all production impact has been mitigated. https://status.synctera.com/incident/437229 Tue, 01 Oct 2024 00:19:00 -0000 https://status.synctera.com/incident/437229#e00908cc36fc0b58b3bc7673075d5aa080e1ff5635ea2d028e5b90419cb665c2 We have observed recovery in production as of 5:01pm PT, 00:01 UTC, and single-use client tokens are being successfully created. The issue is still present in Marqeta's sandbox, but all production impact has been mitigated. https://status.synctera.com/incident/437229 Tue, 01 Oct 2024 00:19:00 -0000 https://status.synctera.com/incident/437229#e00908cc36fc0b58b3bc7673075d5aa080e1ff5635ea2d028e5b90419cb665c2 We have observed recovery in production as of 5:01pm PT, 00:01 UTC, and single-use client tokens are being successfully created. The issue is still present in Marqeta's sandbox, but all production impact has been mitigated. https://status.synctera.com/incident/437229 Mon, 30 Sep 2024 22:07:00 -0000 https://status.synctera.com/incident/437229#9f52a25207aefdc4e24a039fcce6f742abdbd29bb35dac567d3ad800d75c6a44 One of our card transaction processors, Marqeta, is experiencing an API outage specific to their client token endpoint, which is represented through our API as part of https://dev.synctera.com/reference/getclientaccesstoken This is currently impacting the ability to obtain single-use client tokens to reveal card data to end-customers through Marqeta's widgets. This incident has no impact on card transaction processing or our other cards APIs. https://status.synctera.com/incident/437229 Mon, 30 Sep 2024 22:07:00 -0000 https://status.synctera.com/incident/437229#9f52a25207aefdc4e24a039fcce6f742abdbd29bb35dac567d3ad800d75c6a44 One of our card transaction processors, Marqeta, is experiencing an API outage specific to their client token endpoint, which is represented through our API as part of https://dev.synctera.com/reference/getclientaccesstoken This is currently impacting the ability to obtain single-use client tokens to reveal card data to end-customers through Marqeta's widgets. This incident has no impact on card transaction processing or our other cards APIs. https://status.synctera.com/incident/437229 Mon, 30 Sep 2024 22:07:00 -0000 https://status.synctera.com/incident/437229#9f52a25207aefdc4e24a039fcce6f742abdbd29bb35dac567d3ad800d75c6a44 One of our card transaction processors, Marqeta, is experiencing an API outage specific to their client token endpoint, which is represented through our API as part of https://dev.synctera.com/reference/getclientaccesstoken This is currently impacting the ability to obtain single-use client tokens to reveal card data to end-customers through Marqeta's widgets. This incident has no impact on card transaction processing or our other cards APIs. https://status.synctera.com/incident/437229 Mon, 30 Sep 2024 22:07:00 -0000 https://status.synctera.com/incident/437229#9f52a25207aefdc4e24a039fcce6f742abdbd29bb35dac567d3ad800d75c6a44 One of our card transaction processors, Marqeta, is experiencing an API outage specific to their client token endpoint, which is represented through our API as part of https://dev.synctera.com/reference/getclientaccesstoken This is currently impacting the ability to obtain single-use client tokens to reveal card data to end-customers through Marqeta's widgets. This incident has no impact on card transaction processing or our other cards APIs. https://status.synctera.com/incident/435931 Sun, 29 Sep 2024 19:00:00 +0000 https://status.synctera.com/incident/435931#33582ac27e66bcb78184e8fe9cfe50e3e8af11096fac373c569f001c952d1689 Maintenance completed https://status.synctera.com/incident/435931 Sun, 29 Sep 2024 18:00:00 -0000 https://status.synctera.com/incident/435931#29f2b1677c44d36c174fbed036fc3f492765992d41a5d9274a5641b4097f9b5c This is to inform you of an upcoming scheduled maintenance for our Insights analytics platform (insights.synctera.com). We will implement important upgrades that will enhance the overall performance and reliability of the platform. The scheduled maintenance will start on Sunday, 29th September at 11am PT. We expect the maintenance to be completed within an hour. During this time, access to the system will be interrupted. We have scheduled this during off-peak hours to minimize workflow disruptions. We appreciate your patience and understanding. If you have any concerns or questions please contact support@synctera.com https://status.synctera.com/incident/430582 Fri, 20 Sep 2024 03:00:36 +0000 https://status.synctera.com/incident/430582#07111191e74424ba38e3abcda708085ca5fb88cb32f8f37e834562cd65177c9c Maintenance completed https://status.synctera.com/incident/430582 Fri, 20 Sep 2024 02:00:36 -0000 https://status.synctera.com/incident/430582#fe8676fdcc4c233f5b75cf96f7aafccf453a441180de3ed64362df9e2777d479 This is to inform you of an upcoming scheduled maintenance for our Insights analytics platform (insights.synctera.com). We will implement important upgrades that will enhance the overall performance and reliability of the platform. The scheduled maintenance will start on Thursday, 19th September at 7pm PT. We expect the maintenance to be completed within an hour. During this time, access to the system will be interrupted. We have scheduled this during off-peak hours to minimize workflow disruptions. We appreciate your patience and understanding. If you have any concerns or questions please contact support@synctera.com https://status.synctera.com/incident/430666 Tue, 17 Sep 2024 19:25:00 -0000 https://status.synctera.com/incident/430666#10e59f66d2b9f4c4e5622309ea23f339b392ba70f5eee6808f8cb82b075c4185 We observed recovery from this transaction fraud vendor as of 18:53 UTC and are continuing to monitor their performance. https://status.synctera.com/incident/430666 Tue, 17 Sep 2024 18:33:00 -0000 https://status.synctera.com/incident/430666#fa6b6dd54decfeb1139650e3bdf66d40b1cd3161397720d8fdc9c472b4cbd630 We have routed around our vendor's outage, transaction fraud should no longer be impacted and we are observing recovery across all impacted components. https://status.synctera.com/incident/430666 Tue, 17 Sep 2024 18:00:00 -0000 https://status.synctera.com/incident/430666#56f9d8618790335b48a08403cd28d2a26d921484c8491c18d4d0bdd4fb9b0fe5 As of 17:45 UTC, we have been experiencing an outage with one of our transaction fraud vendors leading to failed transactions and failing calls to our payments APIs. This is currently impacting all payments APIs in addition to card authorizations. https://status.synctera.com/incident/418173 Fri, 23 Aug 2024 14:54:00 -0000 https://status.synctera.com/incident/418173#683db0286498490e3df148e7ee8436855455aeeba915aa0c60ec4f7ee0b39c53 We have not observed further errors from our identity verification processing 07:50:00am PT and are resolving this incident. https://status.synctera.com/incident/418173 Fri, 23 Aug 2024 14:54:00 -0000 https://status.synctera.com/incident/418173#683db0286498490e3df148e7ee8436855455aeeba915aa0c60ec4f7ee0b39c53 We have not observed further errors from our identity verification processing 07:50:00am PT and are resolving this incident. https://status.synctera.com/incident/418173 Fri, 23 Aug 2024 14:36:00 -0000 https://status.synctera.com/incident/418173#43eba3a996ad0e7c484d80dec8ec5fe23ca42ad69663ba627742ae42f39df8d7 One of our identity verification processors is experiencing an outage. This is currently impacting our identity verification API as well as some payments APIs, including external card transfer, and wires. We are actively monitoring the situation and will provide updates as more information becomes available. https://status.synctera.com/incident/418173 Fri, 23 Aug 2024 14:36:00 -0000 https://status.synctera.com/incident/418173#43eba3a996ad0e7c484d80dec8ec5fe23ca42ad69663ba627742ae42f39df8d7 One of our identity verification processors is experiencing an outage. This is currently impacting our identity verification API as well as some payments APIs, including external card transfer, and wires. We are actively monitoring the situation and will provide updates as more information becomes available. https://status.synctera.com/incident/406966 Wed, 31 Jul 2024 18:53:00 -0000 https://status.synctera.com/incident/406966#a76a37ea1f744ab5af1c63ac2946aa401a0fc3edd3e5dcd61f8829adb8f53bbd This issue was resolved at 11:53:25am PT and the system resumed normal operation as of that time. https://status.synctera.com/incident/406966 Wed, 31 Jul 2024 18:43:00 -0000 https://status.synctera.com/incident/406966#6f6b8162011cec060ad3c5a7c1945f3bce7f81b72685466fe53c795a5780a257 Between 11:43:07am PT and 11:53:25am PT we had an unexpected degradation in our production environment impacting account updates and all transaction activity within that time window. This will have been visible as 500-series errors from our payments and transactions APIs and declined card transactions during the window of impact. This issue was resolved at 11:53:25am PT and the system resumed normal operation as of that time. If you have any additional questions or concerns, please feel free to reach out to our Support team. https://status.synctera.com/incident/406291 Tue, 30 Jul 2024 19:04:00 -0000 https://status.synctera.com/incident/406291#a4e949bd22e81ef88219092f8006a7d4cc076362bc9ecb798a6528c994662cf0 This issue has been resolved, all customers should now be able to log into Zendesk. https://status.synctera.com/incident/406291 Tue, 30 Jul 2024 18:51:00 -0000 https://status.synctera.com/incident/406291#6c23330736bd38064e708874bb8a832763e95b573c9ff7ed6953d85e06f368c4 Many users are currently unable to sign into Synctera's Zendesk. Our team is actively working on the issue. No other services are impacted at this time and existing Zendesk sessions are unaffected. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 19:06:00 -0000 https://status.synctera.com/incident/400730#3ce352dd867f6e769ccce942e2c14449bf09e3b992cbcc017ac69fd29907d10f We have not observed further errors from Marqeta 10:55:47am PT and are resolving this incident. We are continuing to monitor Marqeta's performance. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 19:06:00 -0000 https://status.synctera.com/incident/400730#3ce352dd867f6e769ccce942e2c14449bf09e3b992cbcc017ac69fd29907d10f We have not observed further errors from Marqeta 10:55:47am PT and are resolving this incident. We are continuing to monitor Marqeta's performance. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 18:35:00 -0000 https://status.synctera.com/incident/400730#14ac44d6428d541d6295aaefc9238e4920e806c3e25788bdc09298c841a5b758 We have not observed further errors from Marqeta 10:55:47am PT. We are continuing to monitor for further regressions. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 18:35:00 -0000 https://status.synctera.com/incident/400730#14ac44d6428d541d6295aaefc9238e4920e806c3e25788bdc09298c841a5b758 We have not observed further errors from Marqeta 10:55:47am PT. We are continuing to monitor for further regressions. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 18:10:00 -0000 https://status.synctera.com/incident/400730#2302e02997c8820c9837e42a5b62e6f4cd64b6d532c1c07b9bbbc4e97e0257b9 We have observed another apparent recovery from Marqeta's side, with the last error observed at 10:55:47am PT. We are continuing to monitor for further regressions. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 18:10:00 -0000 https://status.synctera.com/incident/400730#2302e02997c8820c9837e42a5b62e6f4cd64b6d532c1c07b9bbbc4e97e0257b9 We have observed another apparent recovery from Marqeta's side, with the last error observed at 10:55:47am PT. We are continuing to monitor for further regressions. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 17:43:00 -0000 https://status.synctera.com/incident/400730#bca0d3cf74a0730be63934bd7d3db84265dabe6a8dc16c66ee42366e697c4d4a We have observed a regression on Marqeta's end and are seeing a sharp increase in error rates for both client access tokens and widget URLs. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 17:43:00 -0000 https://status.synctera.com/incident/400730#bca0d3cf74a0730be63934bd7d3db84265dabe6a8dc16c66ee42366e697c4d4a We have observed a regression on Marqeta's end and are seeing a sharp increase in error rates for both client access tokens and widget URLs. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 17:33:00 -0000 https://status.synctera.com/incident/400730#1261dd58c352ac044a7997996f029a6beb1e3acb15c5703a9c6c5c493d544155 We have observed an apparent recovery from Marqeta's side, with the last error observed at 10:29:41am PT. We believe all impact has been resolved but are continuing to monitor before resolving this incident. We will provide another update at 11am PT. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 17:33:00 -0000 https://status.synctera.com/incident/400730#1261dd58c352ac044a7997996f029a6beb1e3acb15c5703a9c6c5c493d544155 We have observed an apparent recovery from Marqeta's side, with the last error observed at 10:29:41am PT. We believe all impact has been resolved but are continuing to monitor before resolving this incident. We will provide another update at 11am PT. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 17:25:00 -0000 https://status.synctera.com/incident/400730#6481208854a9dfcafffa3a11777e02789db11862d6171c19d8c462ca6350a60f We are continuing to observe a slow but increasing recovery in client access tokens and widget URLs as Marqeta rolls out their fix. Card issuance, card updates, and other functionality not directly related to client access tokens and widget URLs appears to be working as normal, with card transaction processing also being healthy. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 17:25:00 -0000 https://status.synctera.com/incident/400730#6481208854a9dfcafffa3a11777e02789db11862d6171c19d8c462ca6350a60f We are continuing to observe a slow but increasing recovery in client access tokens and widget URLs as Marqeta rolls out their fix. Card issuance, card updates, and other functionality not directly related to client access tokens and widget URLs appears to be working as normal, with card transaction processing also being healthy. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 16:57:00 -0000 https://status.synctera.com/incident/400730#8f3f3355adf28d01ca5e59066ed2ec2b05b40111f8a0b59e4feed3a405f91d04 We are observing partial recovery in client access tokens and widget URLs as Marqeta rolls out their fix. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 16:57:00 -0000 https://status.synctera.com/incident/400730#8f3f3355adf28d01ca5e59066ed2ec2b05b40111f8a0b59e4feed3a405f91d04 We are observing partial recovery in client access tokens and widget URLs as Marqeta rolls out their fix. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 16:32:00 -0000 https://status.synctera.com/incident/400730#f7d240977e681c68a410a7d1ea728108a982405573a20540c824b22567d4601d We are seeing successes on card creation, card status changes, and digital wallet tokenization. The primary remaining impact appears to be the creation of client access tokens and widget URLs which are used to allow your customers to see and manage card data. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 16:32:00 -0000 https://status.synctera.com/incident/400730#f7d240977e681c68a410a7d1ea728108a982405573a20540c824b22567d4601d We are seeing successes on card creation, card status changes, and digital wallet tokenization. The primary remaining impact appears to be the creation of client access tokens and widget URLs which are used to allow your customers to see and manage card data. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 16:05:00 -0000 https://status.synctera.com/incident/400730#7ea1f3c98077a38ef31bedde533c17981e3ab606fe213cc7a112d14331124d3c Marqeta has indicated potential impact to digital wallet tokenization and payment processing. We have not yet observed impact to either of these areas, but are actively monitoring the situation. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 16:05:00 -0000 https://status.synctera.com/incident/400730#7ea1f3c98077a38ef31bedde533c17981e3ab606fe213cc7a112d14331124d3c Marqeta has indicated potential impact to digital wallet tokenization and payment processing. We have not yet observed impact to either of these areas, but are actively monitoring the situation. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 15:53:00 -0000 https://status.synctera.com/incident/400730#5fe2715b3936369bb1c0bcdf5db39debec7d8cc080a85aa7e7188e31b0b43232 One of our card transaction processors, Marqeta, is experiencing an API outage. This is currently impacting our cards APIs, including card issuance, activation, and the ability to obtain single-use client tokens to reveal card data to end-customers. This incident has no impact on card transaction processing. https://status.synctera.com/incident/400730 Fri, 19 Jul 2024 15:53:00 -0000 https://status.synctera.com/incident/400730#5fe2715b3936369bb1c0bcdf5db39debec7d8cc080a85aa7e7188e31b0b43232 One of our card transaction processors, Marqeta, is experiencing an API outage. This is currently impacting our cards APIs, including card issuance, activation, and the ability to obtain single-use client tokens to reveal card data to end-customers. This incident has no impact on card transaction processing. https://status.synctera.com/incident/398594 Mon, 15 Jul 2024 22:32:00 -0000 https://status.synctera.com/incident/398594#70f9efc0f4dbee42d5fdf04345777fd4f6aa2c6696ab2a63638b031521de973d We are observing recovery from Marqeta's systems and are no longer experiencing API errors. Our team is continuing to monitor the situation. https://status.synctera.com/incident/398594 Mon, 15 Jul 2024 22:32:00 -0000 https://status.synctera.com/incident/398594#70f9efc0f4dbee42d5fdf04345777fd4f6aa2c6696ab2a63638b031521de973d We are observing recovery from Marqeta's systems and are no longer experiencing API errors. Our team is continuing to monitor the situation. https://status.synctera.com/incident/398594 Mon, 15 Jul 2024 22:26:00 -0000 https://status.synctera.com/incident/398594#cb297109ac704a8da2790ab7064b8c5feab38b04811ad121a6e844c483bad484 One of our card transaction processors, Marqeta, is experiencing an API outage. This is currently impacting our cards APIs, including card issuance, activation, and the ability to obtain single-use client tokens to reveal card data to end-customers. This incident has no impact on card transaction processing. https://status.synctera.com/incident/398594 Mon, 15 Jul 2024 22:26:00 -0000 https://status.synctera.com/incident/398594#cb297109ac704a8da2790ab7064b8c5feab38b04811ad121a6e844c483bad484 One of our card transaction processors, Marqeta, is experiencing an API outage. This is currently impacting our cards APIs, including card issuance, activation, and the ability to obtain single-use client tokens to reveal card data to end-customers. This incident has no impact on card transaction processing. https://status.synctera.com/incident/370477 Sun, 19 May 2024 09:00:00 +0000 https://status.synctera.com/incident/370477#5f216c0fdfabfb7f0b4cd085c4a5c0ee500f113bf4fac45f08ab655de6fab48d Maintenance completed https://status.synctera.com/incident/370477 Sun, 19 May 2024 09:00:00 +0000 https://status.synctera.com/incident/370477#5f216c0fdfabfb7f0b4cd085c4a5c0ee500f113bf4fac45f08ab655de6fab48d Maintenance completed https://status.synctera.com/incident/370477 Sun, 19 May 2024 08:00:00 -0000 https://status.synctera.com/incident/370477#69e41f1c735a930408e8e1453dd78accf88ed42d0494679ddd3cd03549047e98 We will be conducting production database maintenance on the Synctera Ledger this Sunday (2024-05-19) from 1-2am PT. We expect there to be an outage of no more than 5 minutes during this one-hour window. During the outage window: - Synctera Ledger capabilities will be unavailable, including the ability to list transactions, create transactions (internal transfers, ACH, wires, check deposits), and retrieve account balances - Incoming card transactions will be declined, and may be retried by the merchants afterwards - Synctera Console functionality dependent on the ledger will be unavailable All other aspects of the Synctera Platform will be unimpacted. If you have any additional questions or concerns, please feel free to reach out to our Support team. https://status.synctera.com/incident/370477 Sun, 19 May 2024 08:00:00 -0000 https://status.synctera.com/incident/370477#69e41f1c735a930408e8e1453dd78accf88ed42d0494679ddd3cd03549047e98 We will be conducting production database maintenance on the Synctera Ledger this Sunday (2024-05-19) from 1-2am PT. We expect there to be an outage of no more than 5 minutes during this one-hour window. During the outage window: - Synctera Ledger capabilities will be unavailable, including the ability to list transactions, create transactions (internal transfers, ACH, wires, check deposits), and retrieve account balances - Incoming card transactions will be declined, and may be retried by the merchants afterwards - Synctera Console functionality dependent on the ledger will be unavailable All other aspects of the Synctera Platform will be unimpacted. If you have any additional questions or concerns, please feel free to reach out to our Support team. https://status.synctera.com/incident/361273 Wed, 01 May 2024 04:00:00 +0000 https://status.synctera.com/incident/361273#2daa871118062e3ac416c9cfc7ff9c90b9df1431ffe834b51cb56e9a8b37c86d Maintenance completed https://status.synctera.com/incident/361273 Wed, 01 May 2024 04:00:00 +0000 https://status.synctera.com/incident/361273#2daa871118062e3ac416c9cfc7ff9c90b9df1431ffe834b51cb56e9a8b37c86d Maintenance completed https://status.synctera.com/incident/361273 Tue, 30 Apr 2024 23:00:00 -0000 https://status.synctera.com/incident/361273#f83ea4f9d49859200ec8ae70dd203584b27e8ccb1efd16b2a580c9518ed6e251 One of our card transaction processors, Marqeta, will be conducting maintenance on their sandbox Tuesday (2024-04-30). This will impact Synctera's sandbox environment. There will be **no production impact**. Their targeted maintenance windows are 4-6pm PT and 7-9pm PT. During this window, access to their sandbox may be disrupted. Within the Synctera sandbox, this will impact: - Our cards APIs, particularly those controlling card lifecycle - Card transaction simulations If you have any additional questions or concerns, please feel free to reach out to our Support team. https://status.synctera.com/incident/361273 Tue, 30 Apr 2024 23:00:00 -0000 https://status.synctera.com/incident/361273#f83ea4f9d49859200ec8ae70dd203584b27e8ccb1efd16b2a580c9518ed6e251 One of our card transaction processors, Marqeta, will be conducting maintenance on their sandbox Tuesday (2024-04-30). This will impact Synctera's sandbox environment. There will be **no production impact**. Their targeted maintenance windows are 4-6pm PT and 7-9pm PT. During this window, access to their sandbox may be disrupted. Within the Synctera sandbox, this will impact: - Our cards APIs, particularly those controlling card lifecycle - Card transaction simulations If you have any additional questions or concerns, please feel free to reach out to our Support team. https://status.synctera.com/incident/352142 Sun, 07 Apr 2024 19:00:00 +0000 https://status.synctera.com/incident/352142#6d69b46bd77ae728d171b14a5607b9896d9f064aaa265e397a0604c4d9a6dd38 Maintenance completed https://status.synctera.com/incident/352142 Sun, 07 Apr 2024 12:00:00 -0000 https://status.synctera.com/incident/352142#d525054477e855eef1b9becedd62638acb9cced7c7620cd513274070af630bf9 Due to our upstream provider's emergency maintenance, creation of new check deposits will be unavailable from 5am-12pm PT, 8am-3pm ET on Sunday, April 7. All other API functionality is unimpacted. https://status.synctera.com/incident/347945 Sun, 31 Mar 2024 13:59:29 +0000 https://status.synctera.com/incident/347945#c328d2c0dced1abdfc084830b921b79c1f22304f917af3f3d43875d29b3fc921 Maintenance completed https://status.synctera.com/incident/347945 Sun, 31 Mar 2024 13:59:29 -0000 https://status.synctera.com/incident/347945#0edea29bd0a0d6ef964bf0cca4980ddcf9b85d5e940833488bc2a6a9d03cb510 We are dedicated to continuously enhancing your experience in using our Platform. With this in mind, we would like to inform you that on Sunday, March 31st we will be working on upgrading our Insights reporting to improve performance and introduce new features. Scheduled Maintenance Details: Date: Sunday, March 31st Time: 6:30 AM Pacific Time / 9:30 AM Eastern Time Duration: Approximately 20-60 minutes. We advise that you consider a 1-hour maintenance window to accommodate any unforeseen delays. Impact: The Insights platform will be temporarily unavailable during the maintenance window. We have chosen this schedule to minimize disruption and ensure there is minimal impact on your daily operation. There will be no impact to the rest of the Synctera platform, inclusive of the Synctera Console, API, and transaction processing. Action Required: There are no actions required on your part for this update https://status.synctera.com/incident/347945 Sun, 31 Mar 2024 13:30:00 -0000 https://status.synctera.com/incident/347945#0edea29bd0a0d6ef964bf0cca4980ddcf9b85d5e940833488bc2a6a9d03cb510 We are dedicated to continuously enhancing your experience in using our Platform. With this in mind, we would like to inform you that on Sunday, March 31st we will be working on upgrading our Insights reporting to improve performance and introduce new features. Scheduled Maintenance Details: Date: Sunday, March 31st Time: 6:30 AM Pacific Time / 9:30 AM Eastern Time Duration: Approximately 20-60 minutes. We advise that you consider a 1-hour maintenance window to accommodate any unforeseen delays. Impact: The Insights platform will be temporarily unavailable during the maintenance window. We have chosen this schedule to minimize disruption and ensure there is minimal impact on your daily operation. There will be no impact to the rest of the Synctera platform, inclusive of the Synctera Console, API, and transaction processing. Action Required: There are no actions required on your part for this update https://status.synctera.com/incident/346456 Tue, 26 Mar 2024 17:02:00 -0000 https://status.synctera.com/incident/346456#4ebf9871c5d02a070e34f881d2b106bd4646d1ba24ba5579fc10b5780eb34be2 Readme.io documentation hub service has recovered. https://status.synctera.com/incident/346456 Tue, 26 Mar 2024 16:29:00 -0000 https://status.synctera.com/incident/346456#75ef33c8fa6f489ffaf5969b766783c629c8c39e2a0e9a7c3f75fb8b93446246 Dev site may be intermittently unavailable due to an ongoing readme incident https://www.readmestatus.com/incidents/c2m7f85my6d8 https://status.synctera.com/incident/332786 Tue, 27 Feb 2024 19:23:00 -0000 https://status.synctera.com/incident/332786#1cd33a735d445eb45d8d61ce2290c1d5c137fce82bcc31578dd4a43831c5e046 This incident has been resolved and there is no ongoing impact. https://status.synctera.com/incident/332786 Tue, 27 Feb 2024 19:23:00 -0000 https://status.synctera.com/incident/332786#1cd33a735d445eb45d8d61ce2290c1d5c137fce82bcc31578dd4a43831c5e046 This incident has been resolved and there is no ongoing impact. https://status.synctera.com/incident/332786 Tue, 27 Feb 2024 19:21:00 -0000 https://status.synctera.com/incident/332786#897a1c6635b024e094b83aaf27e4bdf97f3c6d209fb6f043c9762b9155c72ba3 A subset of users that have access to multiple Synctera workspaces, typically a combination of t-minus10 and production environments, were unable to use the Console for approximately one hour. This incident has been resolved and the Console is back to normal. API traffic was not impacted. https://status.synctera.com/incident/332786 Tue, 27 Feb 2024 19:21:00 -0000 https://status.synctera.com/incident/332786#897a1c6635b024e094b83aaf27e4bdf97f3c6d209fb6f043c9762b9155c72ba3 A subset of users that have access to multiple Synctera workspaces, typically a combination of t-minus10 and production environments, were unable to use the Console for approximately one hour. This incident has been resolved and the Console is back to normal. API traffic was not impacted. https://status.synctera.com/incident/329637 Thu, 22 Feb 2024 04:30:00 +0000 https://status.synctera.com/incident/329637#5e6492040844ccd2188451fe50644ba86ca0c0f9be6547cce4a88f427dac72c8 Maintenance completed https://status.synctera.com/incident/329637 Thu, 22 Feb 2024 04:00:00 -0000 https://status.synctera.com/incident/329637#48ce55f802fc9af1f71ee9ae0bc140dfd2da2b23fa8786c9bcf3e81bdc1ee1f9 One of our card transaction processors, Marqeta, will be conducting maintenance Wednesday (2024-02-21) from 8-8:30pm PT. They are targeting no more than 30-40 seconds of impact to card authorizations and card-related API availability during that maintenance window. During Marqeta’s targeted 30-40 second outage window: - Incoming card transactions whose processing is handled by Marqeta will be declined, and may be retried by the merchants afterwards - Card widgets that reveal card data will be unavailable - Card-related APIs (card and digital wallet token management) will be unavailable There will be no impact to Synctera’s ledger or other money movement facilities including internal transfers, ACH, and wire transfers. https://status.synctera.com/incident/301142 Fri, 15 Dec 2023 22:54:00 -0000 https://status.synctera.com/incident/301142#d5952707cc70f0d4fc64a3b6e264f74734b3fa78d35099c29b0d5d55eb8c5b09 The upstream CloudFlare incident is moving towards resolution and we have experienced no further network errors. https://status.synctera.com/incident/301142 Fri, 15 Dec 2023 22:54:00 -0000 https://status.synctera.com/incident/301142#d5952707cc70f0d4fc64a3b6e264f74734b3fa78d35099c29b0d5d55eb8c5b09 The upstream CloudFlare incident is moving towards resolution and we have experienced no further network errors. https://status.synctera.com/incident/301142 Fri, 15 Dec 2023 22:54:00 -0000 https://status.synctera.com/incident/301142#d5952707cc70f0d4fc64a3b6e264f74734b3fa78d35099c29b0d5d55eb8c5b09 The upstream CloudFlare incident is moving towards resolution and we have experienced no further network errors. https://status.synctera.com/incident/301142 Fri, 15 Dec 2023 22:54:00 -0000 https://status.synctera.com/incident/301142#d5952707cc70f0d4fc64a3b6e264f74734b3fa78d35099c29b0d5d55eb8c5b09 The upstream CloudFlare incident is moving towards resolution and we have experienced no further network errors. https://status.synctera.com/incident/301142 Fri, 15 Dec 2023 22:54:00 -0000 https://status.synctera.com/incident/301142#d5952707cc70f0d4fc64a3b6e264f74734b3fa78d35099c29b0d5d55eb8c5b09 The upstream CloudFlare incident is moving towards resolution and we have experienced no further network errors. https://status.synctera.com/incident/301142 Fri, 15 Dec 2023 22:41:00 -0000 https://status.synctera.com/incident/301142#ff14b8730f1330c210caa61d5fe00593af8e3f19c9635ad100ba0dd716655a27 Due to an ongoing CloudFlare incident (https://www.cloudflarestatus.com/incidents/z07jsxj4vvzv) we are observing low rates of network errors across our platform. So far this has impacted fewer than 0.1% of API calls and no card authorizations. https://status.synctera.com/incident/301142 Fri, 15 Dec 2023 22:41:00 -0000 https://status.synctera.com/incident/301142#ff14b8730f1330c210caa61d5fe00593af8e3f19c9635ad100ba0dd716655a27 Due to an ongoing CloudFlare incident (https://www.cloudflarestatus.com/incidents/z07jsxj4vvzv) we are observing low rates of network errors across our platform. So far this has impacted fewer than 0.1% of API calls and no card authorizations. https://status.synctera.com/incident/301142 Fri, 15 Dec 2023 22:41:00 -0000 https://status.synctera.com/incident/301142#ff14b8730f1330c210caa61d5fe00593af8e3f19c9635ad100ba0dd716655a27 Due to an ongoing CloudFlare incident (https://www.cloudflarestatus.com/incidents/z07jsxj4vvzv) we are observing low rates of network errors across our platform. So far this has impacted fewer than 0.1% of API calls and no card authorizations. https://status.synctera.com/incident/301142 Fri, 15 Dec 2023 22:41:00 -0000 https://status.synctera.com/incident/301142#ff14b8730f1330c210caa61d5fe00593af8e3f19c9635ad100ba0dd716655a27 Due to an ongoing CloudFlare incident (https://www.cloudflarestatus.com/incidents/z07jsxj4vvzv) we are observing low rates of network errors across our platform. So far this has impacted fewer than 0.1% of API calls and no card authorizations. https://status.synctera.com/incident/301142 Fri, 15 Dec 2023 22:41:00 -0000 https://status.synctera.com/incident/301142#ff14b8730f1330c210caa61d5fe00593af8e3f19c9635ad100ba0dd716655a27 Due to an ongoing CloudFlare incident (https://www.cloudflarestatus.com/incidents/z07jsxj4vvzv) we are observing low rates of network errors across our platform. So far this has impacted fewer than 0.1% of API calls and no card authorizations. https://status.synctera.com/incident/295849 Thu, 07 Dec 2023 05:30:00 +0000 https://status.synctera.com/incident/295849#45c935b32d92419a2d60a2a3c8c55b115bf160258da93061db544e3a8c2d6e0c Maintenance completed https://status.synctera.com/incident/295849 Thu, 07 Dec 2023 05:00:00 -0000 https://status.synctera.com/incident/295849#20e6738601e015080535e426c51c0379d981d65a3ed5b273280d379d1fab3be2 One of our card transaction processors, Marqeta, will be conducting maintenance Wednesday (2023-12-06) from 9-9:30pm PT. Their is a 30-minute maintenance window with no more than 2 minutes of impact to card authorizations and card-related API availability. During Marqeta’s no more than 2-minute outage window: - Incoming card transactions whose processing is handled by Marqeta will be declined, and may be retried by the merchants afterwards - Card widgets that reveal card data will be unavailable - Card-related APIs (card and digital wallet token management) will be unavailable There will be no impact to Synctera’s ledger or other money movement facilities including internal transfers, ACH, and wire transfers. https://status.synctera.com/incident/293750 Wed, 29 Nov 2023 17:00:00 +0000 https://status.synctera.com/incident/293750#ccd4e32364aab37d098ac9bc31c1583dde66e43827e94602b7f8ab7254d6b66a Maintenance completed https://status.synctera.com/incident/293750 Wed, 29 Nov 2023 17:00:00 +0000 https://status.synctera.com/incident/293750#ccd4e32364aab37d098ac9bc31c1583dde66e43827e94602b7f8ab7254d6b66a Maintenance completed https://status.synctera.com/incident/293750 Wed, 29 Nov 2023 13:00:00 -0000 https://status.synctera.com/incident/293750#fd9caf7f9807250cff507fd761839d227f8e1a926eab8e2e8de6579af159a7a1 On Wednesday, November 29th between 8am-12pm EST / 5am-9am PST, we have planned maintenance on our sandbox environment. It will be unavailable for up to 90 minutes during that time. There will be no impact to production. https://status.synctera.com/incident/293750 Wed, 29 Nov 2023 13:00:00 -0000 https://status.synctera.com/incident/293750#fd9caf7f9807250cff507fd761839d227f8e1a926eab8e2e8de6579af159a7a1 On Wednesday, November 29th between 8am-12pm EST / 5am-9am PST, we have planned maintenance on our sandbox environment. It will be unavailable for up to 90 minutes during that time. There will be no impact to production. https://status.synctera.com/incident/284421 Wed, 15 Nov 2023 07:00:00 +0000 https://status.synctera.com/incident/284421#79ab8926c490526c6bdb5d82f91177cb789a2a286d90a3867997460384fcf101 Maintenance completed https://status.synctera.com/incident/284421 Wed, 15 Nov 2023 04:00:00 -0000 https://status.synctera.com/incident/284421#261361268c9d934a0f66b8961dc8cba7883a128ea68dae854909b2f1eb0030c5 One of our card transaction processors, Marqeta, will be conducting maintenance Tuesday (2023-11-14) from 8-11pm PT. Their target is a 30-minute maintenance window within that time period, with no more than 2 minutes of impact to card authorizations and card-related API availability. During Marqeta’s no more than 2-minute outage window: - Incoming card transactions whose processing is handled by Marqeta will be declined, and may be retried by the merchants afterwards - Card widgets that reveal card data will be unavailable - Card-related APIs (card and digital wallet token management) will be unavailable There will be no impact to Synctera’s ledger or other money movement facilities including internal transfers, ACH, and wire transfers. https://status.synctera.com/incident/280032 Mon, 30 Oct 2023 21:10:00 -0000 https://status.synctera.com/incident/280032#1596bebf0de4af099adb80dec505482287f71d3078fb7e92b80c85021fda8f8a Auth0 has been stable since 1:30pm PT, we're declaring this incident resolved. https://status.synctera.com/incident/280032 Mon, 30 Oct 2023 21:10:00 -0000 https://status.synctera.com/incident/280032#1596bebf0de4af099adb80dec505482287f71d3078fb7e92b80c85021fda8f8a Auth0 has been stable since 1:30pm PT, we're declaring this incident resolved. https://status.synctera.com/incident/280032 Mon, 30 Oct 2023 21:10:00 -0000 https://status.synctera.com/incident/280032#1596bebf0de4af099adb80dec505482287f71d3078fb7e92b80c85021fda8f8a Auth0 has been stable since 1:30pm PT, we're declaring this incident resolved. https://status.synctera.com/incident/280032 Mon, 30 Oct 2023 20:26:00 -0000 https://status.synctera.com/incident/280032#06359ed2108561b67bbed11b5b17a7af35c70a01ea55b3da2309cff04170236f We are observing recovery on Auth0's side and Synctera Console sign-in is working as normal. \ We're continuing to monitor internally. https://status.synctera.com/incident/280032 Mon, 30 Oct 2023 20:26:00 -0000 https://status.synctera.com/incident/280032#06359ed2108561b67bbed11b5b17a7af35c70a01ea55b3da2309cff04170236f We are observing recovery on Auth0's side and Synctera Console sign-in is working as normal. \ We're continuing to monitor internally. https://status.synctera.com/incident/280032 Mon, 30 Oct 2023 20:26:00 -0000 https://status.synctera.com/incident/280032#06359ed2108561b67bbed11b5b17a7af35c70a01ea55b3da2309cff04170236f We are observing recovery on Auth0's side and Synctera Console sign-in is working as normal. \ We're continuing to monitor internally. https://status.synctera.com/incident/280032 Mon, 30 Oct 2023 20:18:00 -0000 https://status.synctera.com/incident/280032#dd490a93e0ea524e707e4f7e3b97aed88e130b399171f8c9736334d483cc9430 Due to an ongoing incident with CloudFlare and Auth0, the Synctera Console is currently inaccessible. As it depends on the Console, it is also not possible to log into Synctera Insights, but existing sessions are unaffected. API access and all other platform functionality are not impacted. https://status.synctera.com/incident/280032 Mon, 30 Oct 2023 20:18:00 -0000 https://status.synctera.com/incident/280032#dd490a93e0ea524e707e4f7e3b97aed88e130b399171f8c9736334d483cc9430 Due to an ongoing incident with CloudFlare and Auth0, the Synctera Console is currently inaccessible. As it depends on the Console, it is also not possible to log into Synctera Insights, but existing sessions are unaffected. API access and all other platform functionality are not impacted. https://status.synctera.com/incident/280032 Mon, 30 Oct 2023 20:18:00 -0000 https://status.synctera.com/incident/280032#dd490a93e0ea524e707e4f7e3b97aed88e130b399171f8c9736334d483cc9430 Due to an ongoing incident with CloudFlare and Auth0, the Synctera Console is currently inaccessible. As it depends on the Console, it is also not possible to log into Synctera Insights, but existing sessions are unaffected. API access and all other platform functionality are not impacted. https://status.synctera.com/incident/253387 Thu, 31 Aug 2023 17:51:00 -0000 https://status.synctera.com/incident/253387#09d4ae56c7c290da2fe4fa460aef9364292a3c5f607ddf77d877efa546b8d838 Insights login functionality has been restored as of 17:37 UTC. https://status.synctera.com/incident/253387 Thu, 31 Aug 2023 16:47:00 -0000 https://status.synctera.com/incident/253387#7cfb105cd7a00f00e493355eae92195d9a8516b6a527f242a31d62d7eebf87cc Insights login is currently unavailable. Users that are already logged into Insights are not impacted. https://status.synctera.com/incident/243569 Wed, 09 Aug 2023 17:12:00 -0000 https://status.synctera.com/incident/243569#e7b3f61f71dea51cda811ae8ef04c6af83d427f9eaf34f8f73163c67c4a906c2 This was resolved as of 15:10 UTC and we are continuing to monitor platform behaviour. https://status.synctera.com/incident/243569 Wed, 09 Aug 2023 17:12:00 -0000 https://status.synctera.com/incident/243569#e7b3f61f71dea51cda811ae8ef04c6af83d427f9eaf34f8f73163c67c4a906c2 This was resolved as of 15:10 UTC and we are continuing to monitor platform behaviour. https://status.synctera.com/incident/243569 Wed, 09 Aug 2023 15:00:00 -0000 https://status.synctera.com/incident/243569#6d7b977e10460ba7c2e3513358fb0cfea52519334db31020f1d95c1c7bd6198a As of 14:28 UTC, we have been experiencing a degradation in our production and sandbox environments leading to a small number of failed transactions and failing calls to our accounts APIs. Our platform is currently recovering. https://status.synctera.com/incident/243569 Wed, 09 Aug 2023 15:00:00 -0000 https://status.synctera.com/incident/243569#6d7b977e10460ba7c2e3513358fb0cfea52519334db31020f1d95c1c7bd6198a As of 14:28 UTC, we have been experiencing a degradation in our production and sandbox environments leading to a small number of failed transactions and failing calls to our accounts APIs. Our platform is currently recovering. https://status.synctera.com/incident/212507 Thu, 01 Jun 2023 20:20:00 -0000 https://status.synctera.com/incident/212507#296f371139833d16f003c59d694b391b8a7d15c432a4f5a4a3bc2158c77c5835 Impact has been mitigated and our sandbox external accounts are functioning normally. https://status.synctera.com/incident/212507 Tue, 30 May 2023 18:29:00 -0000 https://status.synctera.com/incident/212507#07f747f80a30c62684eac7da3e55de5c9aa66edfaff51f9fb6668020ffcd9541 Our sandbox external account functionality is still unavailable due to a continuing Plaid sandbox outage. Plaid's team is investigating. https://status.synctera.com/incident/212507 Fri, 26 May 2023 18:43:00 -0000 https://status.synctera.com/incident/212507#a91c69e92c5d81dafddd5af8b6ba6035879297436ab6b20e10b5c95bf53b89bf We are experiencing a degradation in our sandbox environment relating to linking new Plaid external accounts, and retrieving balances for linked Plaid external accounts. https://status.synctera.com/incident/205335 Tue, 09 May 2023 16:22:00 -0000 https://status.synctera.com/incident/205335#ebdc41e7d6d3c72892e35f0cb8208c0eedd27813a13c3ab3be6ba3203792471d Our Cases functionality is back to normal. This issue was related to an underlying Google Cloud Platform incident. https://status.synctera.com/incident/205335 Tue, 09 May 2023 16:18:00 -0000 https://status.synctera.com/incident/205335#725995170f19dc864d8a2284f261fea86f5db9020efa503efa05ab7095fea371 Our Cases functionality is currently experiencing a production outage. As such, cases cannot be viewed via the Synctera Console. Other aspects of our platform are not impacted. https://status.synctera.com/incident/188835 Fri, 24 Mar 2023 19:16:00 -0000 https://status.synctera.com/incident/188835#3c599842f8e77154cfa700bbf6dd4703af823dc8e9da8f70f41ee10bef7f7b5d This was resolved as of 19:13 UTC in production, and 19:16 UTC in our sandbox environment. https://status.synctera.com/incident/188835 Fri, 24 Mar 2023 19:16:00 -0000 https://status.synctera.com/incident/188835#3c599842f8e77154cfa700bbf6dd4703af823dc8e9da8f70f41ee10bef7f7b5d This was resolved as of 19:13 UTC in production, and 19:16 UTC in our sandbox environment. https://status.synctera.com/incident/188835 Fri, 24 Mar 2023 19:10:00 -0000 https://status.synctera.com/incident/188835#20c6368ccba52f3febe9c5da11037af58c17684a6cd800eb9e9b96af611c08c7 We experienced a degradation in our production and sandbox environments leading to a small number of failed transactions between 19:10 to 19:13 UTC. https://status.synctera.com/incident/188835 Fri, 24 Mar 2023 19:10:00 -0000 https://status.synctera.com/incident/188835#20c6368ccba52f3febe9c5da11037af58c17684a6cd800eb9e9b96af611c08c7 We experienced a degradation in our production and sandbox environments leading to a small number of failed transactions between 19:10 to 19:13 UTC. https://status.synctera.com/incident/185805 Thu, 16 Mar 2023 23:49:00 -0000 https://status.synctera.com/incident/185805#9c30d52542cec9fd691b691f16b32cb34618722ccdd7559b8231a0e783315552 We are back to normal - no further API performance degradations have been observed since 19:18 UTC. https://status.synctera.com/incident/185805 Thu, 16 Mar 2023 23:49:00 -0000 https://status.synctera.com/incident/185805#9c30d52542cec9fd691b691f16b32cb34618722ccdd7559b8231a0e783315552 We are back to normal - no further API performance degradations have been observed since 19:18 UTC. https://status.synctera.com/incident/185805 Thu, 16 Mar 2023 23:49:00 -0000 https://status.synctera.com/incident/185805#9c30d52542cec9fd691b691f16b32cb34618722ccdd7559b8231a0e783315552 We are back to normal - no further API performance degradations have been observed since 19:18 UTC. https://status.synctera.com/incident/185805 Thu, 16 Mar 2023 23:49:00 -0000 https://status.synctera.com/incident/185805#9c30d52542cec9fd691b691f16b32cb34618722ccdd7559b8231a0e783315552 We are back to normal - no further API performance degradations have been observed since 19:18 UTC. https://status.synctera.com/incident/185805 Thu, 16 Mar 2023 19:30:00 -0000 https://status.synctera.com/incident/185805#8cc277f77e2ac536a8eb3c1b93dd3f7b468eafecd7070c13b65750c4a0fc93bb Due to an ongoing Google Cloud incident, we are experiencing periodic elevated latency on API requests, including card authorizations. The most recent impact spanned from 19:14 to 19:18 UTC. https://status.synctera.com/incident/185805 Thu, 16 Mar 2023 19:30:00 -0000 https://status.synctera.com/incident/185805#8cc277f77e2ac536a8eb3c1b93dd3f7b468eafecd7070c13b65750c4a0fc93bb Due to an ongoing Google Cloud incident, we are experiencing periodic elevated latency on API requests, including card authorizations. The most recent impact spanned from 19:14 to 19:18 UTC. https://status.synctera.com/incident/185805 Thu, 16 Mar 2023 19:30:00 -0000 https://status.synctera.com/incident/185805#8cc277f77e2ac536a8eb3c1b93dd3f7b468eafecd7070c13b65750c4a0fc93bb Due to an ongoing Google Cloud incident, we are experiencing periodic elevated latency on API requests, including card authorizations. The most recent impact spanned from 19:14 to 19:18 UTC. https://status.synctera.com/incident/185805 Thu, 16 Mar 2023 19:30:00 -0000 https://status.synctera.com/incident/185805#8cc277f77e2ac536a8eb3c1b93dd3f7b468eafecd7070c13b65750c4a0fc93bb Due to an ongoing Google Cloud incident, we are experiencing periodic elevated latency on API requests, including card authorizations. The most recent impact spanned from 19:14 to 19:18 UTC. https://status.synctera.com/incident/185082 Tue, 14 Mar 2023 23:17:00 -0000 https://status.synctera.com/incident/185082#6650ccb3c0d53c2bddcf30d21024b1f8f4a7946f58dbf72988d1140ad6a70537 Requests to the POST /v0/cards endpoint in sandbox are now working as normal for physical-format cards. Virtual card creation remains unimpacted. https://status.synctera.com/incident/185082 Tue, 14 Mar 2023 23:17:00 -0000 https://status.synctera.com/incident/185082#6650ccb3c0d53c2bddcf30d21024b1f8f4a7946f58dbf72988d1140ad6a70537 Requests to the POST /v0/cards endpoint in sandbox are now working as normal for physical-format cards. Virtual card creation remains unimpacted. https://status.synctera.com/incident/185082 Tue, 14 Mar 2023 22:00:00 -0000 https://status.synctera.com/incident/185082#6a00590a387a05cf84a9741cf3c04e5c79cc2ef748a77dd43cd759644ca1fa6a Due to a daily vendor rate limit, requests to our POST /v0/cards endpoint are failing in sandbox for physical-format cards. Virtual card creation is not impacted. https://status.synctera.com/incident/185082 Tue, 14 Mar 2023 22:00:00 -0000 https://status.synctera.com/incident/185082#6a00590a387a05cf84a9741cf3c04e5c79cc2ef748a77dd43cd759644ca1fa6a Due to a daily vendor rate limit, requests to our POST /v0/cards endpoint are failing in sandbox for physical-format cards. Virtual card creation is not impacted.