Synctera

Synctera Platform outage due to upstream cloud provider
Resolved·Degraded performance

All queue processing and webhooks have caught up, and all components of the Synctera Platform are functioning normally.

Fri, Jun 13, 2025, 02:22 AM
(2 months ago)
·
Affected components
https://app.synctera.com
api.synctera.com
https://app-sandbox.synctera.com
api-sandbox.synctera.com
insights.synctera.com
sftp.synctera.com
Updates

Resolved

All queue processing and webhooks have caught up, and all components of the Synctera Platform are functioning normally.

Fri, Jun 13, 2025, 02:22 AM

Monitoring

We have continued to observe recovery, and the Synctera Platform is now back online. Card transactions are no longer impacted. Those that were impacted may be retried by merchants.

Webhooks and other queue-based processes are currently catching up, and our team is continuing to monitor the situation.

We will remain in degraded status until all queues have caught up.

Fri, Jun 13, 2025, 12:32 AM(1 hour earlier)

Monitoring

We are observing tentative recovery across most systems, including card transactions.

Fri, Jun 13, 2025, 12:14 AM(18 minutes earlier)

Monitoring

The Google Cloud outage is ongoing. We are observing periodic partial recoveries, but card transactions are still experiencing an outage, and most API endpoints are predominantly unavailable.

Thu, Jun 12, 2025, 11:42 PM(32 minutes earlier)

Monitoring

This outage is continuing, with acknowledgement on Google's end, as well as Cloudflare declaring a significant outage.

Thu, Jun 12, 2025, 11:11 PM(31 minutes earlier)

Monitoring

The Google Cloud outage is continuing, and we are confirming a near-complete outage for the Synctera Platform due to this.

Some card authorizations are continuing to process normally. We are working to more fully establish impact.

Thu, Jun 12, 2025, 10:39 PM(32 minutes earlier)

Identified

[A Google Cloud outage](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has resulted in Synctera Platform downtime.

Thu, Jun 12, 2025, 09:59 PM(40 minutes earlier)